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CONFLICT RESOLUTION AND

CLINICAL-SETTING MEDIATION TRAINING

AGENDA

Haavi Morreim, JD, PhD

Kimberly Best, RN, MA

DAY ONE
9:00am – 2:00pm Central Time
Introductions
Basics of conflict, conflict resolution
Toolbox:  Communication skills 
Toolbox:  Communication strategies
Basics of mediation 

DAY TWO
9:00am – 2:00/2:30pm Central Time
Elements of mediation
Interactive demonstration mediation
Mock mediation case #1 & debrief
Mock mediation case #2 & debrief
 
DAY THREE
9:00am – 2:00/2:30pm Central Time
Mock mediation case #3 & debrief
Intermezzo
Mock mediation case #4 & debrief
Mock mediation case #5 & debrief

Wrap-up and discussion

DAY FOUR
9:00am – 2:00/2:30pm Central Time
Mock mediation case #6 & debrief
Intermezzo
Mock mediation case #7 & debrief

 Mock mediation case #8 & debrief
Wrap-up and discussion
 
 

what they're saying

about this training

Center for Conflict Resolution in Healthcare LLC

CCRH's 3-day intensive training in Conflict Resolution and Clinical-Setting Mediation provides basic skills for addressing conflict throughout healthcare, and is appropriate for administrators, physicians, nurses, ethics committees, legal counsel, chaplains, social workers, patient advocates, risk managers, security staff and others. Trainings are held at CCRH headquarters in Memphis TN or can be arranged as an in-house training at your facility.  In-house trainings have included University of Arkansas for Medical Sciences (Little Rock), St. Jude Children's Research Center (Memphis), Children's Mercy Hospital (Kansas City), American University of Beirut Medical Center (Lebanon), International College (Beirut), Royal Children's Hospital Melbourne (Australia), University of Melbourne (Australia), The Ohio State University Medical Center, and Cincinnati Children's Hospital.

 Next training: DATES: February 10-13, 2025

​TUITION:  $900

"REFRESHER" FOR PRIOR ATTENDEES:  $475 

ENROLLMENT LIMITED TO 12

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